Thanks for stopping by Velviko. Whether you're still deciding on a jacket, waiting on an order, or need help with something after your purchase, our support team is ready to assist. Reach out to us about anything — orders, shipping, returns, payments, product details, your account, or just a general question.

We are currently operating only within the United States, and all of our policies apply to the United States at this time. In the future, if we begin operating internationally, this page will be updated accordingly.

Get in Touch

Customer Support Hours

Our team is available during the following hours:

Monday to Friday, 9:00 AM to 4:00 PM
Time Zone: Central Time (CT), UTC-5:00
Live Chat: Available 24/7

Response Time

We typically respond to all inquiries within 24 to 48 hours on business days. If your message comes in outside of business hours, over the weekend, or during a public holiday, we'll get back to you as soon as possible on the next business day.

Before You Reach Out

If your question is related to an order you've already placed, having the following details ready will help us assist you faster:

1. Your order number
2. The email address used at checkout
3. A short summary of your question or concern

Send Us a Message

You're also welcome to use the contact form available on our website. Fill in the required fields with as much detail as you can, so our team has everything needed to help you right away.

What We Can Help With

Our support team is available for:

1. Order status and shipping updates
2. Return and refund requests
3. Payment and checkout questions
4. Questions about a specific jacket or product
5. Account-related assistance
6. General support and inquiries

You can also find quick answers through our FAQs, check an existing order on our Track Your Order page, or review our Shipping Policy and Return Policy.

Stay Connected

Follow Velviko on our official social pages — Facebook, X, and YouTube — where we share store updates, new arrivals, and stay in touch with our community.

We're glad you're here, and we look forward to helping you however we can.